Shipping and Returns


SHIPPING

PRE-ORDER TIME FRAMES

Your gorgeous garments are being made to order right here in Aotearoa New Zealand. We're aiming to have all pre-orders made and locally shipped within 3 weeks of pre-orders closing (the 5th of the month).

If there is a delay in this time, we will do our best to advise you and keep you updated.

WITHIN NEW ZEALAND

  • Shipping is $8 on all purchases under $200 NZD, shipping over $200 is free to NZ.
  • Your order will be sent via Go Sweet Spot with no signature required but tracked.
  • You will receive a confirmation email once your order is shipped.

INTERNATIONAL

  • We Ship Internationally to Australia for a flat rate of $15.00 untracked, or can be sent with tracking for $35
  • Your order will be sent via New Zealand Post and can take between 10-14 business days to arrive.

 

HOW CAN I TRACK MY ORDER?

You should receive an email with your tracking information as soon as your order has been dispatched. Please contact  us on hello@theeditlabel.co.nz if you require your tracking number or are concerned that your order is running late/lost.

 


RETURNS POLICY

If you’re looking to return your order for whatever reason, we’re here to help!

We'll happily offer you a store credit to exchange your item at the next pre-sale, or refund your purchase if you're not completely happy with it.

You can return an item to us within 7 days of receiving your order. 

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must have tags still on and have no visible signs of wear or use.

To initiate a return, please complete the following steps:

  1. Reply to your order confirmation email (or email hello@theeditlabel.co.nz) to request which products you would like to return. Please explain if you're after a store credit for exchange, or a full refund.
  2. Send all items back to us at your own cost.

Additional Information:

  • If you choose a store credit for an exchange, you can re-order your item in the next pre-sale, or any pre-sale for the next 12 months.
  • All refunds and credits will be minus any shipping fees ($8 NZ local, $15/$35 Aus) 

Any questions, please feel free to email us on hello@theeditlabel.co.nz

If you're ever concerned about sizing & need any assistance we are more than happy to help, just drop us a line.